Scope and eligibility
The proposal covers adult customers of ClearRand Everyday and Flex in South Africa. A returning customer is someone with at least one previous ClearRand loan fully repaid within 24 months before the new agreement. A previous loan closed early counts as fully repaid. A loan with an outstanding balance does not.
Each new application requires an independent credit and affordability assessment. Eligibility for a benefit is not eligibility for credit. The proposed operator is ClearRand Financial Services (Pty) Ltd. The effective date and final rules must be approved before the programme begins.
Benefit and price comparison
The proposed benefit is an R30 reduction in the total initiation fee including applicable VAT, or the whole fee if lower. There is no negative fee, cash payment, transfer or carry-over. With an R20 fee, the reduction is R20 and the resulting fee is R0.
The comparison uses the same amount, term, dates and lawful ordinary returning-customer price. Interest and service fees are not raised to offset the reduction. Any statutory pricing limits apply before the voluntary benefit. In the proposed product, initiation fees are not interest-bearing.
Receiving and checking the benefit
Participation is free and does not require an account, subscription, minimum borrowing frequency or larger loan. The operator would check the closure date in its existing process and show any applicable reduction in the quote. You should query a missing reduction before signing.
Where another voluntary promotion applies, the applicable more favourable benefit would be used rather than combining reductions. A refused or withdrawn application does not produce a cash entitlement. Reducing the new amount does not itself remove eligibility; the maximum reduction remains the fee charged.
Errors, complaints and changes
Keep the quote and contact the operator through verified details if eligibility or the fee appears wrong. Do not send account details through social media. Questions can be sent through our contact channels. Programme response timeframes will be confirmed before activation.
An agreed benefit cannot be removed from a signed agreement by a later marketing update. Prospective changes, end dates and notification rules require the final operator’s approval. Information used to check a past loan belongs in the formal application process and its privacy notice; this public website does not check personal eligibility.